Please remember, when talking to the public, a little extra information always helps advertise the benefit of supporting us 😉. Also, we should treat each conversation as a potential recruitment opportunity, even if indirectly.
Fundraiser Refresher
Key aspects to aid fund raisers in responding to donors. The lead at any event should still be the go-to person for accurate and complete responses to questions
To ease the process, please review the slides and the associated pdf of the notes view of the slides @ https://serv-obn.org.uk/dashboard-members/fundraiser-refresher/ Please be aware this is a check of comprehension, so the exact wording may vary between slides/slide notes and quiz questions, and the information may be spread across multiple slides. The 20 questions are randomly drawn from a larger bank, so a repeat attempt may provide a different combination of questions.
At the end of the quiz, you will be shown the questions which reduced your score, once you have had a chance to read them, return to the top of the page and use the exit button to return to the refresher page.
Aug ’25: added safeguarding
1 / 20
What area do we cover?
Adding the specifics of the variety of locations we serve helps to emphasise the value we add to the NHS, free of charge
2 / 20
Does SERV-OBN have any corporate sponsorship?
True Corporates are AA & BP supporting the fleet. Being recognised by such as Masonic Lodges is also very valuable.
3 / 20
Whilst representing SERV OBN at an event/collection you have a safeguarding concern. To whom should it be reported in the first instance?
Each individual member of the charity has a duty to report their concerns to the Safeguarding Lead, so the person they are worried about gets help as quickly as possible. The event lead should be made aware of any concerns, and should make an initial decision on a course of action. If there is an immediate danger they should call the Police on 999. They must make the Safeguarding Lead aware of any concerns without delay and send a follow-up email.
4 / 20
How many people and vehicles are involved in SERV OBN?
5 / 20
You are at a charity collection event with a Blood Bike present; a parent and child provide a donation and you ask if the child would like to sit on the bike so that the parent can take a picture.
What should you consider in particular before helping the child onto the bike?
For avoidance of doubt and protection of volunteer and Charity ensure any physical contact with a child is with the parent’s presence and permission.
6 / 20
What do we cover during daytime?
We do not want to downplay the impact of our service, as our range of activities is extensive. From transporting samples and blood to delivering milk and participating in transplant patient blood activity, every activity is worth recognizing. During collection activities, people often share their stories, and we take the opportunity to describe the additional value that their donation brings.😎
7 / 20
How do the volunteers get assigned to duties?
Primarily it is according to individual availability, but there are the additional constraints which we apply as duty of care and for operational effectiveness.
8 / 20
How do we raise funds for SERV-OBN?
There are many routes by which we obtain funding, some are proactive, some are reactive, some are even passive. All are required in order to cover the ongoing running costs of the fleet.
9 / 20
What do we carry?
10 / 20
What are our primary hours of operation?
Bank Holidays are a key service period so should not be overlooked.
11 / 20
If asked “I ride a bike, what do I need to join?” how would you respond?
To join you need a max 3 penalty points and to have held a full licence for 2 years. You need to be at least 25 in order to use the fleet vehicles. Beyond 75 you can continue to use fleet bikes, but not cars. We do an annual licence check, max 2 sets of 3 points to avoid suspension.
12 / 20
Who pays for fuel?
Private vehicles used must be covered for ‘unpaid charity work’ on their insurance, and private bikes can only be used for samples transport but that must be in hard luggage
13 / 20
How are the fleet vehicles allocated?
It is up to the acquiring user to organise collection, with mutual respect for availability and transport options. Rota Manager will usually allow suitable time between the vehicle being on duty with different volunteers to permit the transfer. By splitting fleet across 3 regions it reduces transfer miles/time and allows for vehicles to be serviced or attend events.
14 / 20
What special privileges do we have in using the fleet vehicles?
As the face of SERV OBN at a fundraising event, including mention of the concession for Oxford (5) helps to emphasise the significant role SERV OBN plays even if we don’t have blue lights, it also suggests we are serious about being effective in what we do, and Oxford Council agree.
15 / 20
What happens to the cash SERV OBN collect at events?
A policy exists for charity collections to ensure financial propriety & probity
16 / 20
What commitment do we expect from our volunteers?
Typically we would look for a commitment of around 3-4 duties per month (10% of a year evenly spread) plus participation in some fundraising events. 😉.
17 / 20
What naming convention do we have on the Fleet vehicles?
The website provides details of the fleet vehicles, their individual names, a brief explanation of their namesake’s achievement and any key funders or sponsors of the vehicle.
18 / 20
You are asked “How do I give blood?“
How should you respond?
Pointing an enquiry to a specific website may avoid potential issues with Google’s sponsored links and seem more informative than the generic Google response.
19 / 20
Are there any age restrictions on volunteers?
The only real age restriction relates to Fleet Insurance stipulations. Other roles within the Charity are more flexible; a helping hand from non-riders/drivers is always welcome and can be encouraged. Riders/Drivers need to have held their licence for 2 years
20 / 20
Do we get any government or NHS funding for SERV OBN activities?
By confirming that we have been included in the NHS exemption from Road Fund Licence, and that when purchasing our vehicles, we do not pay VAT, we add credibility to the service we provide. Beyond that everything is funded through donations and the efforts of our volunteers, plus any corporate sponsorships such as BP and AA.
Your score is
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22 Nov 2022: removed draft status
17 Oct 2023: Added initial explanatory paragraph